Complaint Thursdays

[shrader]

36 minutes ago, LGR4GM said:

Ordered stuff from the Bills Store online... it's been 9 days and they only shipped part of my order today. Apparently they outsource online orders to Indiana or something. Won't order from them again, sounds petty but over a week to even ship out the order is awful. 

I ordered some stuff from them recently. It ships through some random company I’ve never heard of. The timing wasn’t the quickest, but I’ve seen worse. 
 

I ordered an outdoor storage bin off of amazon. It took about a week to get here, which is fine, but one part was missing inside the box (there were two back walls instead of one front/one back). I had to wait 4 days to sort that out with their customer service because they use real people 4 days a week and an AI chatbot the others. That chat box was horrible so I had to wait for the real people. Now it’s another 7-10 business days to get that right part shipped. This is a million times more annoying than the bills store oddities. 

[SwampD]

12 minutes ago, shrader said:

I ordered some stuff from them recently. It ships through some random company I’ve never heard of. The timing wasn’t the quickest, but I’ve seen worse. 
 

I ordered an outdoor storage bin off of amazon. It took about a week to get here, which is fine, but one part was missing inside the box (there were two back walls instead of one front/one back). I had to wait 4 days to sort that out with their customer service because they use real people 4 days a week and an AI chatbot the others. That chat box was horrible so I had to wait for the real people. Now it’s another 7-10 business days to get that right part shipped. This is a million times more annoying than the bills store oddities. 

Chat bots are useless, at least, to the customer. 

[shrader]

12 minutes ago, SwampD said:

Chat bots are useless, at least, to the customer. 

They're probably good for the "is your computer plugged in" wave of questions, or at least saving a human from having to deal with that one.  I just wish they didn't give it a human name and try to pretend it's a real person.