ESPN+ (Now ESPN Select) Question

[msw2112]

I have subscribed to ESPN+ for the last few years.  I believe they've rebranded it as ESPN Select.  The issue that I have is that some Sabres games are not showing up for me.  I see many other NHL games.  I try my TV (via Roku), my phone, my tablet, and the game doesn't show up.  Today's Sabres-Hurricanes didn't show up during the game for me, and hours later, it's still now showing up in the "On Demand" section.  I live in the West, nowhere near the Buffalo or Carolina markets, so it's not a blackout situation.  Plus, blacked out games still show up with an icon that has "BLACKED OUT" written across it.  I have logged out, logged back in.  Refreshed.  Uninstalled and reinstalled the app. Nothing works.  This is the 3rd or 4th time this has happened this season and I'm getting very frustrated.  I look forward to watching Sabres hockey (frequent poor play notwithstanding) and pay an extra fee for a service that's supposed to provide it, and it's sometimes just not there.

Two questions:  1)  Do others experience this problem?  2) Did others have any trouble seeing today's Sabres-Canes game?  Can you see it now, in the "On Demand" area (I still can't).  If you have experienced this and know how to fix it, please let me know.  I called ESPN and spoke to someone who was very nice, but had no answers for me.

I had no issues with the Chicago game on Friday night or (unfortunately) the Calgary game earlier in the week.  I also had no issues with the Edmonton and Detroit games.

Thank you for your help!

Edited 32 minutes ago by msw2112

[shrader]

Are you using a vpn or something trying to mask or change your location?

[Captain Caveman]

I think today was an NHL Network game maybe?  So maybe not available on ESPN+? I think the TNT / Max games also usually aren't on ESPN.

[Broken Ankles]

15 minutes ago, msw2112 said:

I have subscribed to ESPN+ for the last few years.  I believe they've rebranded it as ESPN Select.  The issue that I have is that some Sabres games are not showing up for me.  I see many other NHL games.  I try my TV (via Roku), my phone, my tablet, and the game doesn't show up.  Today's Sabres-Hurricanes didn't show up during the game for me, and hours later, it's still now showing up in the "On Demand" section.  I live in the West, nowhere near the Buffalo or Carolina markets, so it's not a blackout situation.  Plus, blacked out games still show up with an icon that has "BLACKED OUT" written across it.  I have logged out, logged back in.  Refreshed.  Uninstalled and reinstalled the app. Nothing works.  This is the 3rd or 4th time this has happened this season and I'm getting very frustrated.  I look forward to watching Sabres hockey (frequent poor play notwithstanding) and pay an extra fee for a service that's supposed to provide it, and it's sometimes just not there.

Two questions:  1)  Do others experience this problem?  2) Did others have any trouble seeing today's Sabres-Canes game?  Can you see it now, in the "On Demand" area (I still can't).  If you have experienced this and know how to fix it, please let me know.  I called ESPN and spoke to someone who was very nice, but had no answers for me.

I had no issues with the Chicago game on Friday night or (unfortunately) the Calgary game earlier in the week.  I also had no issues with the Edmonton and Detroit games.

Thank you for your help!

I live in Orange County and did not see the game today available on ESPN+.  Not every game is on ESPN +.  There are TNT exclusives, NHL network exclusives, ESPN exclusives- which require a full cable membership to watch even with the paid app version and then you have games like today, which was available on MSG. If you know a subscriber in western NY you can plug in their cable credentials to the Gotham Sports app.  That is how I accessed today’s game. My parents are local so I access with their cable user/password. 

[msw2112]

I do use a VPN from time to time, but I have tried it both on and off when I experience this problem, and it doesn't help.  Today's game being a NHL Network game, COULD be the issue today, but I have had this issue previously with non-NHL Network games in the recent past.  I know that TNT/TBS games are not on ESPN+ and always check there when I can't find the game.

Upon further review, I do believe that the issue today was it being a NHL Network game (and thus not available on ESPN+), but still searching for answers for other games.  Thanks for everyone's ideas.  I'm still open to hearing from others who may have had the same problem.

Edited 1 minute ago by msw2112

[Taro T]

6 minutes ago, msw2112 said:

I do use a VPN from time to time, but I have tried it both on and off when I experience this problem, and it doesn't help.  Today's game being a NHL Network game, COULD be the issue today, but I have had this issue previously with non-NHL Network games in the recent past.  I know that TNT/TBS games are not on ESPN+ and always check there when I can't find the game.

If you couldn't watch the Calgary game, the reason could be as simple as ESPN forgot the Sabres were playing that night.  Seems farfetched, but the Sabres didn't remember either, so maybe.

[msw2112]

Just now, Taro T said:

If you couldn't watch the Calgary game, the reason could be as simple as ESPN forgot the Sabres were playing that night.  Seems farfetched, but the Sabres didn't remember either, so maybe.

Sadly, I WAS able to see the Calgary game.