The absolute state of the franchise. The same thing happened to me earlier this month.
There was a thread back in November that authentic 50th anniversary jerseys were for sale on icejerseys.com so I bought one (with a 30% off coupon code) that finally came in the day after Christmas. I took it to the Sabres Store to get it customized because I thought they would do things properly. The young kid working was giving me attitude and had to check with his manager because he thought it was a Chinese bootleg (It should've been obvious it was real, the fake jerseys have yellow stripes, not gold). After it was confirmed to be authentic, the kid said to me: "We can't even get these anymore." I couldn't help but think, "Maybe Adidas doesn't like the way you're price gouging. Especially since I got the jersey for only $125.93."
So a couple weeks go by and I get a call that my jersey was ready. I drove all the way from Newfane to the arena (90 minutes round trip), only to find this when I picked it up.
Even though Hawerchuk is in the Hockey Hall of Fame, the Sabres Hall of Fame, and the order form had the proper spelling, they still found a way to screw it up.
The ineptitude of the organization is astounding.