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I come home yesterday after a long day at work, followed by a potluck at the church. Kept myself cut off from social media, because I couldn't watch the game live. Get home. Let my dog pee. Let myself pee. Open the fridge. Crack a cold beer. Sit on the couch to watch the game. Turn it on, nothing. Dish didn't show the game. I was pissed. I called them up, livid. They said that "the game must be blacked out in the area." Which I told them was BS, because I'm not in Toronto or Buffalo, and I pay extra to get it. They finally admit they were having problems airing the game. I used to be tech support/customer service for the comany, so I know how it works, but I also know how to play the game. I told them that I wanted a refund on my Center Ice. Then they told me that I could still watch the (one hour condensed) replay on NHL Network this afternoon. I told them I don't pay extra for NHL Network, and maybe DirecTV will be able to show me the live game. They transfered me to the "account specialist" AKA cancelation and free s**t department. When I got there, I told them what happened. They offered me 25% off Center Ice, which they told me was "actually a really good deal, because I'm only missing one game." That's when I told them (because I know how the system works) , not to worry about it tonight, and I can have my lawyer handle it in the morning. I knew that when they heard that, they knew they have to transfer to the "Office of the President." Which is really just a higher escalation team, but they changed the department name to make it seem like you're getting someone really important. I gave them the whole spiel about how I'm paying for a service that I'm not being provided, bla bla bla, Even if I did get a discount, how can I be sure that it's not gonna happen the next game. Finally, after 57 minutes, got my Center Ice completely comped for the year. Worth it. Just a tip in case anybody else wants to try it.