‘Most fans sit in their seats with winter coats on and some sport toques, gloves or scarves because the seating bowl is so chilly. That is not the norm in NHL arenas. The seats themselves are the original ones from 1996 and many are dirty or damaged. Cup holders are broken and rusted. Floors are dirty and sticky. Some fans say many bathrooms, particularly on the 300 level, have not had hot water for many years.’