‘”We did a survey last season to really do a deep dive and find out some of the concerns, some of the things our fans want to see and want to have,” said Mike Gilbert, Sabres senior vice president. “Sometimes we think we know what they want. It’s no different than any business. … When you actually talk to them and find out some of things that really matter to them, you learn. We took all that in and when you don’t make the playoffs, you have that much more time to analyze and look at the data.’