'"I believe I am a better coach today than I was five years ago," he said. "Back then, I just did it, I didn't analyse what I was doing. But now, I have spoken to so many different groups — police officers, businesses, students — and hockey's no different than those lines of work. It really is about motivating people and keeping them motivated. And there's only so many ways to tell someone to put the puck in the net. You can only rearrange the furniture so many times."'
The Sabres Report - July 20, 2002